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Delivery usually takes 5–15 business days from the date of payment confirmation, excluding weekends and holidays.

Orders are generally shipped once all items in the order are ready. If there is a delay with any item, the shipment may be delayed accordingly.

Once your order has been shipped, tracking information can be checked through your order details.

For any questions regarding shipments, please contact us at support.global@twee.co.kr.

Return Policy

We offer a 7-day return policy. You may request a return within 7 days from the date you receive your order.

Returned items must be in their original condition: unworn, unused, with all tags attached, and in their original packaging. A receipt or proof of purchase may also be required.

Refund

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 3 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If you have not received your refund within 15 business days after your return has been approved, please contact us at support.global@twee.co.kr.